Insights

The claims industry measures itself on three numbers: cycle time, severity, and customer satisfaction. Entire vendor relationships live and die on them.…

For most of its history, claims regulation asked one question: was the outcome fair? Was the settlement reasonable, was the claim paid…

Ask any claims executive about their biggest constraint and the answer is people. Experienced adjusters are retiring faster than they are being…

The claims industry prices many risks with precision. It has actuarial tables for hail, models for hurricanes, thresholds for total losses. It…

For decades, the repair-versus-total decision was arithmetic at the margins. Most damaged vehicles were obviously repairable, a small share were obviously gone,…