Insights for the Insurance Claims Industry

Stay current on the trends shaping insurance claims. ScoutWorks shares insights and resources on auto and property claims, inspections, repair operations, claims technology, regulatory changes, catastrophe response, and the evolving role of AI across the claims process.

White Paper

The Audit Trail Is Becoming the Product

The claims industry measures itself on three numbers: cycle time, severity, and customer satisfaction. Entire vendor relationships live and die on them.…

White Paper

Regulators Have Stopped Grading Outcomes and Started Grading Process

For most of its history, claims regulation asked one question: was the outcome fair? Was the settlement reasonable, was the claim paid…

Blog

The Adjuster Shortage Is Not a Hiring Problem

Ask any claims executive about their biggest constraint and the answer is people. Experienced adjusters are retiring faster than they are being…

Blog

Silence Is the Most Expensive Part of a Claim

The claims industry prices many risks with precision. It has actuarial tables for hail, models for hurricanes, thresholds for total losses. It…

Blog

Modern Vehicles Broke the Repair-Versus-Total Math

For decades, the repair-versus-total decision was arithmetic at the margins. Most damaged vehicles were obviously repairable, a small share were obviously gone,…

Insights for the Insurance Claims Industry

The Audit Trail Is Becoming the Product

Regulators Have Stopped Grading Outcomes and Started Grading Process

The Adjuster Shortage Is Not a Hiring Problem

Silence Is the Most Expensive Part of a Claim

Modern Vehicles Broke the Repair-Versus-Total Math

More

Services

Company